When will the shipment take place?
Once the purchase is complete, the truffles will be sent to you on the same day, if ordered before 14:00, otherwise the next day.
To ensure maximum freshness of the product we do not ship on Fridays, orders then placed between Friday and Sunday will be shipped on Monday.
Which address should I choose?
It is very important that the address chosen is always manned (e.g. office or concierge service) or that you are sure that you are at home on the day of delivery.
Truffles are a perishable commodity and a drop-off that could happen the next day or at worst if close to the weekend the following week it could deteriorate them excessively.
When will they get to me?
Generally the express couriers to whom we rely all deliver within 24 hours, however, it may happen that in certain locations (e.g. islands and mountain areas) packages arrive even after 48 hours.
Whichever type of shipping you choose, we will provide you with a link to track your package online.
How should they be stored?
As soon as received it is advisable to open the package and store the truffles in the refrigerator (vegetable area) in a well-closed jar with absorbent paper (it is recommended to open the jar every day in order to make the truffle "breathe".
How much does shipping cost?
Shipping has a fixed cost of 12€. Expenditure includes operating costs, packaging and postal charges.
If the total of the cart reaches 150€ of expenses, the shipment is free!
Orders placed by 2 pm are shipped the same day, otherwise the next day.
To ensure maximum freshness of the product we do not ship on Fridays, orders placed between Friday and Sunday will be shipped on Monday.
The package will be delivered to you the day after the shipment.
It is necessary to check the package at the time of delivery, any tampering with the latter should be reported to the courier "signing with reservation"
In case you are not satisfied contact us and we will organize the return of the goods. Since truffles are a perishable product, it is essential to report on the day of receipt through the contact section.